Return & Refund Policy

We want you to love your saree. If you're not completely satisfied, you may request a return within 3 days of delivery, provided the item meets the following conditions:

• The saree is unused, unworn, and unwashed.
• Original tags, labels, and brand packaging are intact.
• The item is returned in its original condition, free of stains, odour, alterations, or damage.
• The original invoice or order confirmation is included.

Items that do not meet these conditions may not be accepted, and the saree will be shipped back to you at your cost.

Certain items cannot be returned or exchanged, as they are made or customized specifically for you:

• Customized Dresses and any made-to-measure or made-to-order pieces.
• Sarees with custom blouse stitching, fall, or pico completed on request.
• Items marked "Final Sale" or purchased during a clearance sale.
• Sarees damaged due to customer handling, wear, or improper storage after delivery.

To initiate a return, email us at gardencityweaves@gmail.com or call +91 7899076800 within 3 days of delivery, with:

• Your order number
• Reason for return
• Photos of the product
• Photos of the packaging, if the issue relates to damage or a wrong item

Our team will confirm eligibility and share pickup or drop-off instructions.

Once we receive the returned item, it is inspected within 2–3 business days to confirm it meets our return conditions.

We'll notify you by email or SMS once the inspection is complete and let you know whether your return has been approved.

Approved refunds are processed to your original payment method within 7–10 business days of approval.

For prepaid orders, the amount is credited to the original card, UPI, or bank account used at checkout.

For orders paid via cash on delivery, we'll request your bank details to process the refund directly.

Please note that your bank or payment provider may take a few additional days to reflect the credit, depending on their processing timelines.

We're happy to offer a one-time exchange for a different size, colour, or product of equal value, subject to stock availability, as long as the item meets the return conditions above.

If the new item costs more, we'll share a payment link for the difference; if it costs less, the balance will be refunded.

If your saree arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Once verified, we'll arrange a free replacement or a full refund — your choice.

Orders can be cancelled free of charge before they are shipped.

Once an order has been dispatched, it cannot be cancelled, but you may request a return once it's delivered, subject to the eligibility conditions above.

Customized Dresses and made-to-order pieces cannot be cancelled once production has begun.

For returns due to a change of mind, return shipping is the customer's responsibility.

Garden City Weaves will bear the cost of return shipping and replacement delivery for damaged, defective, or incorrect items.